Shipping policy

SHIPPING

WE OFFER CAREFULLY CURATED DELIVERY OPTIONS TO ENSURE YOUR ORDER ARRIVES SEAMLESSLY AND ON TIME.

*ALL DELIVERIES ARE FULFILLED MONDAY TO FRIDAY, EXCLUDING BANK HOLIDAYS.

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RETURNS POLICY

WE HOPE YOU LOVE YOUR KYRA PIECES. IF SOMETHING ISN’T QUITE RIGHT, WE’RE HERE TO HELP.

RETURN ELIGIBILITY

• ITEMS MUST BE RETURNED WITHIN 14 DAYS OF DELIVERY.
• ITEMS MUST BE UNWORN, UNWASHED, IN ORIGINAL CONDITION, WITH ALL TAGS AND PACKAGING INTACT.
• WE CANNOT ACCEPT RETURNS SHOWING SIGNS OF WEAR (E.G. MAKEUP, DEODORANT, FAKE TAN, MARKS OR DAMAGE).
• ITEMS MARKED “NON-RETURNABLE” ARE NOT ELIGIBLE FOR RETURN.
• ALL ITEMS ARE QUALITY-CHECKED BEFORE DISPATCH. IF YOU BELIEVE YOUR ITEM IS FAULTY, PLEASE EMAIL INFO@KYRAONLINE.UK WITHIN 48 HOURS OF DELIVERY WITH YOUR ORDER NUMBER AND CLEAR PHOTOS/VIDEOS OF THE ISSUE.

HOW TO START A RETURN

TO INITIATE A RETURN, PLEASE EMAIL INFO@KYRAONLINE.UK WITH:

• YOUR ORDER NUMBER
• THE ITEM(S) YOU’D LIKE TO RETURN
• REASON FOR RETURN
  

WE WILL REPLY WITH RETURN INSTRUCTIONS.

RETURN SHIPPING

WE ACCEPT RETURNS WITHIN 14 DAYS OF DELIVERY.

CUSTOMERS ARE RESPONSIBLE FOR ARRANGING AND COVERING THE COST OF RETURN POSTAGE. WE RECOMMEND USING A TRACKED ROYAL MAIL SERVICE TO ENSURE YOUR RETURN REACHES US SAFELY.

PLEASE NOTE, WE ARE UNABLE TO ACCEPT RETURNS SENT VIA COURIER SERVICES.

IF YOUR ITEM IS FAULTY OR INCORRECT, PLEASE CONTACT US AND WE WILL ARRANGE THIS FOR YOU.

INSPECTION & APPROVAL

• ONCE YOUR RETURN IS RECEIVED, IT WILL BE INSPECTED TO ENSURE IT MEETS THE CONDITIONS ABOVE.
• YOU WILL BE NOTIFIED BY EMAIL ONCE YOUR RETURN HAS BEEN APPROVED OR, IF APPLICABLE, DECLINED.
  

REFUNDS

• APPROVED REFUNDS WILL BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD.
• PLEASE ALLOW UP TO 14 DAYS FOR YOUR REFUND TO BE PROCESSED AFTER APPROVAL (TIMINGS MAY VARY DEPENDING ON YOUR BANK OR PAYMENT PROVIDER).