FAQS

HOW CAN I DIRECTLY CONTACT YOUR TEAM?

Our customer service team is here to help with any questions you may have. You can reach us during our business hours Monday – Friday, 9AM–5PM GMT by email at info@kyraonline.uk.

DO YOU ACCEPT RETURNS?

Please see our shipping and returns page

CAN I EXCHANGE AN ITEM?

Unfortunately, we’re unable to offer exchanges at this time. You may return your item for a full refund and place a new order for the size you need.

CAN I CANCEL MY ORDER?

As orders are processed promptly, changes or cancellations are not possible once placed. Please take a moment to review your details before checkout.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all forms of credit card payments.

THE STYLE I WANTED IS SOLD OUT! HOW CAN I FIND OUT IF ITS BEING RESTOCKED?

Popular items can sell out fast. Join the waitlist on the product page and be the first to know when it’s restocked.