FAQS

 

1. Promoter
 This giveaway is run by KYRA ONLINE LTD (the “Promoter”), a UK-based online retail brand. For enquiries, please contact: info@kyraonline.uk.

 

 

2. Eligibility

  • Open to UK residents aged 18 or over.

  • Employees of KYRA and their immediate families are not eligible to enter.

 

 

3. How to Enter

  • To enter, participants must submit their email address via the official KYRA sign-up form: https://kyraonline.uk/pages/landing-pages

  • Only one entry per person/email address will be counted.

  • No purchase is necessary.

 

 

4. Entry Period

  • The giveaway opens on 30 April 2026 at 6:00pm (BST).

  • The giveaway closes on 27 May 2026 at 6:00pm (BST).

  • Entries received after this time will not be valid.

 

 

5. The Prize

  • One winner will receive the full KYRA collection in their chosen colourway (black, espresso, or cream), subject to availability.

  • The collection includes:

    • 1x Core Contour Zip Hoodie

    • 1x Core Oversized Hoodie

    • 1x Core Wide Leg Jogger

    • 1x Contour Top

    • 1x Contour Crop Top

    • 1x Contour Legging

    • 1x Contour Short

    • 1x Headband

  • Sizes are subject to availability. If the selected colour or size is unavailable, KYRA reserves the right to provide a suitable alternative of equal or greater value.

  • The prize is non-transferable, non-refundable, and cannot be exchanged for cash or alternatives.

  • The prize will be delivered to a UK address at no cost to the winner.

 

 

6. Winner Selection & Announcement

  • The winner will be selected at random from all valid entries using a fair and unbiased process.

  • The winner will be contacted via email and announced on KYRA’s official channels on 29 May 2026.

  • If the winner does not respond within 72 hours, KYRA reserves the right to select an alternative winner.

  • By entering, participants agree that their first name and/or social handle may be used for winner announcement purposes.

  • The surname and county of the winner can be obtained by emailing info@kyraonline.uk within 14 days of the closing date.

 

 

7. Data Protection

  • Participants may opt in to receive marketing communications from KYRA.

  • Personal data will be processed in accordance with KYRA’s Privacy Policy and will not be shared with third parties.

 

 

8. General

  • KYRA reserves the right to amend, suspend, or cancel the giveaway where necessary.

  • KYRA reserves the right to disqualify any entries that are incomplete, fraudulent, or in breach of these terms.

  • KYRA is not responsible for entries not received due to technical issues or system failures.

  • To the fullest extent permitted by law, KYRA shall not be liable for any loss, damage, or injury arising from participation in the giveaway or acceptance of the prize.

  • By entering, participants agree to be bound by these terms and conditions.

  • This promotion is in no way sponsored, endorsed, or administered by, or associated with Instagram.

 

 

9. Governing Law
 These terms and conditions are governed by English law, and entrants submit to the jurisdiction of the English courts.
HOW CAN I DIRECTLY CONTACT YOUR TEAM?

Our customer service team is here to help with any questions you may have. You can reach us during our business hours Monday – Friday, 9AM–5PM GMT by email at info@kyraonline.uk.
DO YOU ACCEPT RETURNS?

Please see our shipping and returns page
CAN I EXCHANGE AN ITEM?

Unfortunately, we’re unable to offer exchanges at this time. You may return your item for a full refund and place a new order for the size you need.
CAN I CANCEL MY ORDER?

As orders are processed promptly, changes or cancellations are not possible once placed. Please take a moment to review your details before checkout.
WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all forms of credit card payments.
THE STYLE I WANTED IS SOLD OUT! HOW CAN I FIND OUT IF ITS BEING RESTOCKED?

Popular items can sell out fast. Join the waitlist on the product page and be the first to know when it’s restocked.